SMS Policy

PRIVACY POLICY TERMS

Communication via SMS and Mobile Messaging
By providing your mobile phone number to Chesapeake Family Flooring, you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems.

Message frequency may vary based on your interaction with Chesapeake Family Flooring. Standard message and data rates may apply. Please contact your mobile carrier for details.

Opting Out
You may opt out of receiving SMS messages from Chesapeake Family Flooring at any time by replying STOP to any SMS you receive. Upon sending STOP, we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.

You may also request to opt out by contacting us directly at bob@chesapeakeff.com.

Use and Protection of Mobile Information
Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Chesapeake Family Flooring will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you've consented to receive.

Consent and Acceptable Use
Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.

TERMS AND CONDITIONS (SMS Messaging)

SMS Messaging Terms
These Terms & Conditions govern SMS/text messaging services ("Messaging Services") provided by Chesapeake Family Flooring.

By providing your mobile phone number and consenting, you agree to receive SMS messages as described below.

Types of Messages
By opting in, you may receive SMS messages related to your services, including but not limited to:

  • Appointment confirmations and reminders
  • Scheduling updates
  • Technician arrival notifications
  • Billing and payment notifications
  • Post-service follow-ups
  • Customer-requested quote follow-ups

Messages may be sent using automated or manual systems.

Consent
SMS consent is obtained verbally, either in person or over the phone.

At the time consent is obtained, customers are informed of:

  • Message types
  • Message frequency variability
  • Message and data rate disclosures
  • Opt-out and help instructions

Consent is not a condition of purchase and may be withdrawn at any time.

Message Frequency
Message frequency may vary based on customer interaction and services requested.

Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Chesapeake Family Flooring is not responsible for carrier charges.

Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message.

After opting out, you will receive a confirmation and no further SMS messages will be sent unless you opt in again.

You may also opt out by contacting us at bob@chesapeakeff.com.

Help & Support
Reply HELP to any message for assistance, or contact us at 410-778-3181 or bob@chesapeakeff.com.

Privacy
Your mobile phone number and opt-in information are handled in accordance with our Privacy Policy. We do not sell or share mobile numbers for third-party marketing purposes.

Carrier Disclaimer
SMS delivery is subject to mobile carrier availability. Chesapeake Family Flooring is not responsible for delayed or undelivered messages due to carrier limitations.

Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of SMS services constitutes acceptance of any updated terms.

ACCEPTABLE USE POLICY (SMS & Mobile Messaging)

Overview
This Acceptable Use Policy ("Policy") governs the use of SMS/text messaging and mobile communication services ("Messaging Services") provided by Chesapeake Family Flooring ("we," "our," or "us").

By receiving or engaging with our Messaging Services, you agree to this Policy. Failure to comply may result in suspension or termination of messaging services.

Consent Requirements

Obtaining Consent
We require express consent before sending any SMS or mobile messages.

Consent is obtained verbally, either in person or over the phone. At the time consent is obtained, customers are informed of:

  • The types of messages they will receive
  • That message frequency may vary
  • That message and data rates may apply
  • How to opt out or request help

Customers must explicitly agree to receive SMS messages.

Consent is documented in our system prior to sending any SMS messages and includes the date, time, and method of consent.

Revocation of Consent (Opt-Out)
Customers may opt out of SMS messages at any time by replying STOP to any message.

Upon opting out:

  • A confirmation message may be sent
  • No further SMS messages will be sent unless the customer re-enrolls

Customers may also request to opt out by contacting us directly at bob@chesapeakeff.com.

Sender Identification
All outbound SMS messages clearly identify Chesapeake Family Flooring as the sender, unless the message is part of an ongoing customer-initiated conversation.

Permitted Message Content
Messages sent using our Messaging Services are transactional and service-related, including:

  • Appointment confirmations and reminders
  • Scheduling updates or changes
  • Technician arrival or on-the-way notifications
  • Billing or payment notifications
  • Post-service or post-installation follow-ups
  • Quote follow-ups requested by the customer

We do not send unsolicited or spam messages.

Prohibited Use
Our Messaging Services may not be used to send:

  • Messages without proper consent
  • Unsolicited, deceptive, or misleading messages
  • Content that is unlawful, abusive, fraudulent, or harmful
  • Messages intended to evade opt-out mechanisms or carrier safeguards

Message Frequency & Compliance
Message frequency varies based on customer interaction and services requested. Opt-out requests are honored immediately and in compliance with applicable laws and carrier requirements.

Enforcement
Violations of this Policy may result in suspension or termination of messaging services and may be reported to messaging providers or mobile carriers if required. We reserve the right to update this Policy at any time.

Privacy & Data Use
Mobile phone numbers and opt-in information are handled in accordance with our Privacy Policy. We do not sell, rent, or share mobile numbers for third-party marketing purposes.

Contact
For questions about this Policy, contact 410-778-3181 or bob@chesapeakeff.com.